Superior Care
Accreditation Decision
On balance, Evolve Assessments & Diagnostics Ltd demonstrated substantial conformance to the standards. The leadership and staff members are committed to providing a truly positive customer service experience to persons served and other stakeholders by providing efficient, timely services that minimize delay and provide clear, professional results. The team is engaged in setting the organization apart from its many competitors through this exceptional customer service, which is evidently successful given the feedback from stakeholders. The team demonstrated resiliency throughout the COVID-19 pandemic and beyond; it is also creative in problem solving and implementing process improvement initiatives to streamline workflows and capture efficiencies. The culture and local leadership provide an environment of compassion, teamwork, collaboration, and respect. Opportunities for improvement exist in the areas of risk management, health and safety, financial planning and management, performance measurement and management, and performance improvement. Evolve seems to have the ability and willingness to properly address the recommendations in this report.
Evolve Assessments & Diagnostics Ltd appears likely to maintain and/or improve its current method of operation and demonstrates a commitment to ongoing quality improvement. Evolve Assessments & Diagnostics Ltd is required to submit a post-survey Quality Improvement Plan (QIP) to CARF that addresses all recommendations identified in this report..
Areas of Strength
CARF found that Evolve Assessments & Diagnostics Ltd demonstrated the following strengths:
The Evolve leadership team demonstrates dedication to fulfilling its mission through a commitment to exceptional customer service, ethical practices, and fiscal responsibility.
The leadership and staff at Evolve show adaptability and creativity in problem solving barriers to accessibility, whether they be geographic, cultural, environmental, or architectural barriers. Several examples were given of accommodations provided to persons served, including an English reader, reading glasses of various strengths, and assistance securing transportation and telehealth services.
Organizational leadership is committed to seeking opportunities that allow for not only efficiency and increased productivity but also for an enhanced work-life balance and meaningful contributions of employees. Some opportunities include exploring AI technology, hybrid work schedules/locations, professional development, and well-being benefits.
The organization is proactively seeking creative solutions to cost and process efficiencies, including workflow redesigns and investing in technologies such as AI and new IT infrastructures
Leadership is commended for engaging staff members individually in the strategic planning process and incorporating their suggestions.
Leadership and management utilize a detailed succession planning matrix to identify members of the workforce with the potential to fulfill key roles and responsibilities given appropriate training opportunities.
The team, although small, is knowledgeable in the industry and committed to continued success in a highly competitive environment. It is well respected, as evident through speaking engagements, longstanding relationships, and loyal staff.
The leadership at Evolve is commended for making difficult decisions to ensure the financial viability of the organization throughout the challenges of the pandemic and beyond. This is evidenced by a substantial recovery in its operating margin from 2022 to 2023.
Evolve has a longstanding cohesive team that demonstrates commitment to its persons served.
Evolve has a robust evaluation system for its assessors, which allows for effective pairing of evaluators to persons served and accurate obtaining of reports for referral sources.
Assessors and referring sources commented that the organization is professional, is dedicated, and provides excellent services. They are well satisfied with Evolve..
About CARF
CARF is an independent, non-profit accreditor of health and human services, enhancing the lives of persons served worldwide.
The accreditation process applies CARF’s internationally recognized standards during a site survey conducted by peer surveyors. Accreditation, however, is an ongoing process that distinguishes a provider’s service delivery and signals to the public that the provider is committed to continuous performance improvement, responsive to feedback, and accountable to the community and its other stakeholders.
CARF accreditation promotes providers’ demonstration of value and Quality Across the Lifespan® of millions of persons served through application of rigorous organizational and program standards organized around the ASPIRE to Excellence® continuous quality improvement framework. CARF accreditation has been the recognized benchmark of quality health and human services for more than 50 years.
For more information or to contact CARF, please visit www.carf.org/contact-us.
