Evolve understands that the road towards exceeding customer expectations begins with the competency of its staff. This is the focus of Evolve’s rigorous staff training program which focuses on developing a comprehensive and pragmatic knowledge base among its administrative team. Staff training focuses on:

Developing a working knowledge of all regulatory frameworks under which Evolve services may be provided Developing an understanding of all potential customers and the unique needs and expectations of each Developing a keen sense of urgency around timelines Ongoing monitoring of legal and regulatory precedents including dissemination of this information to all staff Developing a working knowledge of all medical, vocational, and rehabilitative services provided Ongoing maintenance of specific administrative skills through continuing education and training

Evolve approaches assessor quality from two perspectives: proactively at the point of recruitment and on an ongoing basis through quarterly review of assessor performance.

In selecting assessors to be included on its national roster, Evolve Management conducts a thorough review of the candidate’s educational background, professional qualifications, membership in regulatory bodies, professional development/continuing education, and overall clinical and industry experience. Furthermore, a background check is completed to ensure that any potential assessor does not have any disciplinary action held against them through their regulatory bodies.

Evolve Management conducts quarterly review of a sample of assessors on its roster, ensuring that all assessors are reviewed annually. This involves a review of a random sample of reports and any external or internal complaints that have been filed through our structured complaints process.

Evolve Assessments and Diagnostics has developed a highly structured and thorough review process for all reports. The aim of this process is a “zero complaints” standard.

Upon submission of each report, it is reviewed by both a clinical supervisor for clinical, technical, and regulatory quality as well as an administrative reports coordinator who double checks spelling, grammar, and punctuation prior to a full formatting of the report to ensure visual uniformity of all final Evolve reports.